Online Secure Services

Old Mutual’s suite of internet-based self-help services offers the most convenient way to obtain and manage portfolio and investment information.

Respective self-help options are open to clients, retirement and medical scheme members, intermediaries, employers and other third-party entities. Registration and ongoing usage is free.

Notice for existing users:

We are upgrading our secure services website in January 2016. When you access MyPortfolio after the upgrade, you’ll create your own secure digital identity. We’ll send a verification code to the cellphone number you provide.

To be ready for this change, here’s what you need to do:

  • Log in and go to MyPortfolio.
  • Update your personal information and cellphone number in MyPortfolio. We’ll use this information when you create your secure digital identity.

In future, if you forget your password, username or want to unlock your profile, we’ll send an SMS to your linked cellphone number.


If you experience any difficulty using Secure Services, please contact the Old Mutual Self Service Support Centre:

Monday – Friday 08:00 – 17:00
Within South Africa: 0860 60 6500
Outside South Africa: +27 21 503 1710
Email Secure Services.

New Users

To gain access, please complete the initial registration process to obtain a unique user number and to confirm your password. Using this detail, you can then login and apply for the respective services open to you.

Before you begin you may want to review the short registration guide, which covers the information you need to have at hand when registering.

Should you encounter any difficulty please consult the Old Mutual Secure Services Contact list for the relevant number.