We're all about
serving you
We try our best to assist our customers in the best possible way.

What is customer services?

Here is where we offer you alternative ways of servicing. You'll find all the information you need on how to register on MyOldMutual so that you can view your investments, download tax certificates and update details. Our self-help options are open to clients, retirement scheme members, intermediaries, employers and other third-party entities. Registration and ongoing usage is free.

We also offer the opportunity to rate us.
Self service

To gain access, please complete the initial registration process to obtain a unique user number and to confirm your password. Using this detail, you can then login and apply for the respective services open to you. 

Customer Services Centre:

    If you experience any difficulty please contact the Old Mutual Self Service Support  :

    Monday – Friday 08:00 – 17:00

    Outside South Africa: +27 21 503 1710

    Contact Numbers: 

    • Telephone: +264 (0) 61 299 3999
    • Facsimile: +264 (0) 61 299 3813

    Email Secure Services.

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      Not happy with our services?

      We pride ourselves on always doing our best to resolve our customer's issues, but if for some reason you don't feel we've lived up to your expectation, then please submit a complaint through our complaints feedback form which you'll find on our complaints page along with all the information you would need.