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Old Mutual personal loan.

What is a personal loan?

The day your car stops working is never the same day you get a surprise work bonus, and business opportunities don't come knocking only when you have spare money to invest. That’s where an Old Mutual personal loan comes in. Borrow up to N$100 000 for the unexpected or emergencies. Pay it back in fixed amounts over a time period that works for you.
What's in it for you?
  • You can apply over the phone or in branch
  • Pay back the loan with repayment periods of up to 60 months
  • Once approved, you get the money in your account within 36 hours
  • Up your credit score when you pay back your loan on time
  • Consolidate all your debt into one loan
couple sitting on a couch looking at a laptopMerge your debts into one loan
  • Combine all your loans and pay a single instalment
  • Struggling to keep up with repayments? Extend your loan term and lower your monthly instalments. Extending your term also mean that you will pay more interests and fees accrued over the life of the loan
  • Sleep easy knowing you just have one loan to keep track of

'Adulting' is just a fancy word for 'bills'. If you've got a few loans to pay off, you're not alone. The good news is that you can pull all your debt into a single loan with an Old Mutual Debt Consolidation Loan. Here's how it helps:

guys smiling looking at his cellphone
Why get a loan from Old Mutual?It's easy, affordable and clear.

Complaints Process

  • When you contact Old Mutual, the call centre, operational department or branch has the responsibility to solve the complaint
  • If the complaint cannot be solved within the operational department or branch, it can be escalated to the Client Relationship Manager or Manager at the operational department or branch
  • Should the complaint still not be satisfactorily resolved, you may refer the matter to the Complaints Management or the Namibia Financial Institutions Supervisory Authority (NAMFISA)
  • Complaints to Old Mutual will be investigated and once all information is collected the complaint will be resolved within 5 business days
  • If you would like to send a mail with your complaint please email us here.
Compliments

If you have a compliment you can contact us on : 061 299 3999 or email: nam-cscomplaints@oldmutual.com

Still not satisfied?

Regulator
If your issue has not been resolved by following the Old Mutual complaints management process, you may contact the regulator. Old Mutual and NAMFISA will collaborate to investigate the complaint and resolve within 20 business days.

Namibian Financial Institutions Supervisory Authority (NAMFISA)
51-55 Werner List St, Gutenberg Plaza Windhoek, Namibia
PO Box 21250
Windhoek
Namibia

Tel: 264 61 290 5000
Fax: 264 61 290 5161
Toll Free: 0800 290 5000
Email: complaintsdept@namfisa.com.na

Download the NAMFISA Complaints form here.

Need more info on loans? You've come to the right placeLoans can seem complicated but are actually simple if you stick with us.

    Good question. Make sure you have the following handy:

    • A valid Namibian ID 
    • Latest 3 months' bank statements 
    • Your most recent payslip 
    • Be 21 years or older

    Credit bureaus see regular loan repayments as a sign that you're a trustworthy borrower. And a personal loan can improve your credit score if you keep up with repayments.

    We use the Affordability Assessment criteria outlined by the Micro-lenders Act 7 of 2018 to determine how much you can afford. We can help you to understand your Credit Bureau Report and show you how you can improve your affordability.

    Old Mutual loan offerings are provided by Old Mutual Finance Namibia (Pty) Ltd, a Licensed Financial Services and Registered Credit Provider with NAMFISA (Reg. No. 25/11/398). For more information on the regulations governing the microlending industry, click on the below links:

      1. NAMFISA website: https://www.namfisa.com.na/
      2. Legislative Environment: https://www.namfisa.com.na/legislative-instruments/
      3. Consumer Education: https://educates.namfisa.com.na/

    Payment options of up to 60 months

    *Representative Example: Credit of N$5,000 borrowed for 6 months. Stamp Duty Fee: N$5.00. Namfisa Levy fee N$51.50. Total Amount Payable: N$5532.24 (Inclusive of Credit Life Insurance).

    * The total amount payable can vary as a result of changes in interest rates.

    Speak to a financial consultant at your preferred Old Mutual branch on the following numbers:

    • Old Mutual Finance: 0819561012
    • Windhoek Switchboard 0819561000
    • Contact Centre: 0819561010

    Or Email us on the following email address:

Old Mutual loan offerings are made available through Old Mutual Finance Namibia (“OMFIN”) (Proprietary) Ltd, a Licensed Financial Services and Registered Credit Provider. Reg No: 2007/0722. Terms and conditions apply.Repayment terms range from 3 to 60 months. Interest rates vary by product. The Special Loan product is priced at Prime minus 1%. The Short-Term Loan product attracts a once-off initiation fee of 19%, in addition to a 5% initiation fee. All other products are priced between Prime × 1.4 and Prime × 2. A once-off stamp duty and the applicable NAMFISA levy are charged in addition to the above